We follow the Web Content Accessibility Guidelines (WCAG) version 2.1 as our guiding principle for determining accessibility. These are internationally agreed-upon standards that cover a wide range of recommendations and best practices for making content useable. As we add new pages and functionality to our website, all designs, code, and content entry practices are checked against these standards.

Website accessibility is an ongoing process. We continually test content and features for WCAG 2.1 Level AA compliance and remediate any issues to ensure we meet or exceed the standards. Testing of our website is performed by our team members using industry-standard tools such as the Accessibility Checker WordPress Plugin, color contrast analyzers, keyboard-only navigation techniques, and Flesch-Kincaid readability tests.

The following is a list of items we have included in our website to improve its accessibility:

• Keyboard-Friendly Navigation – All menus, buttons, and forms can be accessed and used with a keyboard alone.
• Structured, Semantic HTML – Each page uses clear heading levels and HTML landmarks (header, nav, main, footer) to help screen readers interpret content in the right order.
• Meaningful Alt Text – Informative images include alternative text so that screen readers can describe them accurately. Decorative images are marked to be ignored.
• Accessible Forms – Input fields and buttons are properly labeled. Error messages and required fields are announced for users relying on assistive technologies.
• Strong Color Contrast – Text and background colors meet or exceed WCAG AA standards to support users with low vision or color blindness.
• Mobile and Responsive Design – The site automatically adjusts for different screen sizes and orientations, maintaining readability and function on all
• Consistent Layouts – Navigation, page structure, and visual cues remain consistent throughout the site to promote ease of use and predictability.
• Descriptive Links and Buttons – Links and call-to-action buttons are written to make sense out of context, helping users know exactly where each will lead.
• Readable Typography – Font choices, spacing, and scaling support comfortable reading and can be resized using browser settings without loss of content.
• Avoidance of Flashing Content – No videos or animations include flashing, blinking, or strobing effects that could cause discomfort or seizures.
• Accessible Media and Downloads – PDFs and videos are prepared, where possible, with accessibility features such as tagged structure or captions.
• Ongoing Monitoring – The site’s accessibility is reviewed periodically as part of its ongoing maintenance and care plan.

This is part of our broader effort to make everyone’s experience at Diplex a welcoming and enjoyable one. While we’ve built this site with accessibility best practices in mind, we view accessibility as an ongoing process. As website standards and assistive technologies continue to evolve, we plan to review and enhance our content and features over time to maintain and improve usability for all visitors.

Please note that while we make every effort to ensure accessibility on this website, we cannot guarantee the accessibility of third-party websites to which we may link.

We welcome comments, questions, and feedback on our website. If you are using assistive technologies and are having difficulty using our website, please email [email protected] or give us a call at 267-514-4003. We will do our best to assist you and resolve issues.